As your ArcGIS Online organization grows, so does the amount of content, and subsequently the credit consumption to store it. It is important for Creators to understand which types of items consume storage credits at a higher rate, and for administrators to identify which users and items are incurring the highest usage.
Understanding credits
Credits are the currency used across ArcGIS and are consumed for specific transactions and types of storage. As this blog post specifically looks at item storage, I would encourage readers new to ArcGIS Online and credits to review the resources below to better understand their application more broadly:
- ArcGIS Online help: Understand credits
- Esri Australia Technical Blog: Getting started with credit management in ArcGIS Online
Credits used for storage
The ArcGIS Online help documentation lists credits by capability, including the different storage rates based on the item:
ArcGIS Online > Understand Credits > Credits by capability
Storage costs are associated with size. The rates are shown per month and calculated hourly to account for changes as content is created. The documentation goes into more detail but we can see different item types incur different rates to reflect the way they are stored in the ArcGIS Online backend (database storage is more resource intensive than file).
What we can see is that there are essentially two cost rates depending on the storage type:
2.4 credits per 10 MB stored per month, calculated hourly:
- Feature storage. e.g. a Hosted Feature Layer. (excluding feature attachments i.e. photos)
1.2 credits per 1 GB stored per month, calculated hourly:
- Feature attachments
- Feature collections
- Features associated with location tracking
- imagery storage
- All other content except for hosted feature layers and content in ArcGIS notebooks.
Loosely speaking this means it costs significantly less per mb to store content that is not a Hosted Feature Layer (excluding size from their attachments, such as photos). It can also help in identifying which items are incurring more credits than others as the storage type will be reflected in ArcGIS Online usage dashboards and reports.
How many credits are being used daily for storage in my organization?
ArcGIS Online administrators can explore credit utilization by going to their Organization > Status page, pictured below. There are tools available to export this summary or define the usage period.

Observing the photo above we can identify that approximately 20 credits are being consumed daily for storage (green bars). There are a few days where we have consumed credits through Analysis (blue bars) but this is relatively low. If they were higher we could explore the usage by interacting with the graph.
Scrolling down the page we then see a Usage Aggregation by type.

By clicking on the Storage (green) section of the Chart, we can get a more detailed breakdown of the credit utilization based on type:

For Feature Storage we can bring up a report by clicking again on the chart, selecting Standard Feature Data Store in the list and clicking View item details:
Note that the credits per item are not shown as rates are based on total database storage values. We can still infer the relative costs based on the size e.g.:
- The largest Feature Storage item is 413mb. At 2.4 credits per 10mb monthly, this item would incur approximately 99 credits a month.
- From the dashboards we can identify that feature storage accounts for approximately three quarters of all storage. The Standard Feature Data store usage is currently 2.45gb. The largest 5 items are 100mb to 400mb each or 1.04gb together, accounting for nearly half of the feature storage consumption.
By exploring the credit status dashboards we have now identified which capabilities (storage) are incurring the most credits, and then further narrowed it down to a few items and their owners. You could take a similar approach to explore other credit capabilities, or define particular date periods.
Are these items being used or just taking up space?
Moving from the Credits status dashboard to the Content Dashboard, we can explore how members are creating, using, and sharing content. The charts, tables, and map support drill-down interactions that allow you to refine the details. Adjust the time at the top of the app to change the time period. You can see content activity up to the past 12 months. The default is two weeks.
Using this dashboard I can search for the largest item or owners and see its usage
We can also navigate to the item directly in ArcGIS Online by searching for it, managing the members items (requires admin privileges) or by clicking the URL from a report.

We can now identify that this item is using 99 credits a month in storage, was created in March, has not been used much since, and subsequently reach out to the owner to discuss potential removal.
I would generally advocate touching base with the item owner – and backing it up offline – before removing anything to ensure that live content is not inadvertently deleted! This is where good content management helps. Items with metadata, thumbnails and clear naming conventions help administrators understand the items purpose and usage.
Generating reports
The Feature Storage Details report from earlier has a quick link to download a CSV with some useful information – dates, owner, name, size.
We can also create Reports by going to Organization > Status > Reports > Create Report. There are a few useful reports we can create, including Activity, Members and Credits. To identify which items are the largest – and consuming more credits through storage – we can generate an Item report.
Credit consumption is calculated by the total organization size, so we won’t see a credits field in the output CSV. We can infer the approximate cost from the size of the item. Remember there are different rates for different item types – Hosted Feature Layers will consume approximately 100x more credits per mb than files.
The below documentation page gives more information on the fields generated in Item and other Status reports:
ArcGIS Online help > Report Fields
Best practice, budgeting tools and further reading
Three great ways to start on top of credits in ArcGIS Online are to:
- Enable Credit budgeting per user
- Work with users:
- Create custom member roles with privileges to limit access to credit consuming tools
- Educate the users on how credits are consumed. Privileges can then be provided to users who have demonstrated understanding.
- Monitor organizational usage as explored in this blog
For more information on credits and best practices: